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Lenovo: A Worldwide Leader in Technology:

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life. 

 

Our company:

Lenovo is a global company with executive offices in Raleigh, North Carolina, USA, Beijing, China, and Singapore. Its principal operations are in Beijing, China, and Raleigh, North Carolina, USA, with an enterprise sales organization worldwide. The company employs more than 19,000 people worldwide.

The New Lenovo – A Marriage of Visionaries

In 1981, IBM envisioned computing at a new level – a personal level – to extend the power and the productivity of information technology from the mainframe to the individual, at home and at work. That vision led to the founding of a new unit within IBM, the Personal Computing Division, which virtually invented personal computing. PCD advanced the state-of-the-art with a series of innovations ranging from the very first laptop computers to the latest high-security technologies, such as the built-in "air-bag" that protects data, and biometric identification that protects user identity. PCD created the icon of notebook computing, the ThinkPad, and the unique software tools, known as ThinkVantage Technologies, which increase user productivity.



In 1984, not long after PCD was founded, 11 computer scientists in Beijing, China also had a vision – to create a company that would bring the advantages of information technology to the Chinese people. With RMB200,000 (US$25,000) in seed money and the determination to turn their research into successful products, the 11 engineers and researchers set up shop in a loaned space – a small, one-story bungalow in Beijing. The company they founded, Legend, opened the new era of consumer PCs in China.



Since it was established, the company has affected the lives of millions of Chinese: It first introduced PCs to households, then promoted PC usage in China by establishing retail shops nationwide. It also developed the pioneering Legend Chinese Character Card that translated English operating software into Chinese characters, and achieved breakthroughs like PCs with one-button access to the Internet.



By 1994, Legend was trading on the Hong Kong Stock Exchange; four years later, it produced its one-millionth personal computer. In 2003, Legend changed its brand name to Lenovo, taking the "Le" from Legend, a nod to its heritage, and adding "novo," the Latin word for "new," to reflect the spirit of innovation at the core of the company. The company name changed from Legend to Lenovo a year later.



In 2003, Lenovo introduced a self-developed collaborative application technology, which heralds the important role Lenovo is going to play in the 3C era (computer, communications and consumer electronics). These and other market-leading personal computing products catapulted Legend to a leadership position in China for eight consecutive years with over 25% market share in 2004.



Today, these two visionary companies are united under the Lenovo name. With Lenovo's landmark acquisition of IBM's Personal Computing Division in May 2005, the new Lenovo is a leader in the global PC market, with approximately $13 billion in annual revenue, and products serving enterprises and consumers the world over. 



Our values

Lenovo and its employees are committed to four company values that are the foundation for all that we do:

 

 Customer service: We are dedicated to the satisfaction and success of every customer.

 Innovative and entrepreneurial spirit: Innovation that matters to our customers, and our company, created and delivered with speed and efficiency.

 Accuracy and truth-seeking: We manage our business and make decisions based on carefully understood facts.

 Trustworthiness and integrity: Trust and personal responsibility in all relationships. 

 



A Heritage of Innovation and Excellence 

Legend's entrepreneurial spirit and PCD's track record of breakthroughs live on in today's Lenovo, an IT giant with global reach, competing worldwide.



Globally, the company offers customers the award-winning ThinkPad notebooks and ThinkCentre desktops, featuring the ThinkVantage Technologies software tools, as well as ThinkVision monitors and a full line of PC accessories and options. The Think family is consistently ranked as the undisputed premium-brand leader in the global PC industry, with products rated "best-in-class" and "number one" in survey after survey. No other family of personal computers has won as much recognition.



In China, Lenovo commands more than one-third of the PC market, covering all segments. Its leading-edge PCs are highly acclaimed for their user-friendly, tailor-made designs and customized solutions for various customer needs, including the Tianjiao and Fengxing consumer desktops and Yangtian and Kaitian enterprise desktops. Lenovo also has a broad and expanding product line encompassing mobile handsets, servers, peripherals and digital entertainment products for the Chinese market. 

 

Allied with IBM to Offer a Total Solutions Portfolio 

Lenovo and IBM have a strategic alliance designed to provide a best-in-class experience for enterprise customers. The companies have entered into significant, long-term agreements that give customers preferred access to IBM's world-class customer service organization and global financing offerings, and that enable Lenovo to take advantage of IBM's powerful worldwide distribution and sales network. Lenovo's customers are able to count on the entire IBM team – including sales, services and financing – for access to IBM's legendary end-to-end IT solutions. As part of a five-year commitment, IBM will also provide Lenovo with warranty services and offer Lenovo customers leasing and financing arrangements. Through this long-term relationship, customers will receive the best products with the lowest total-cost-of-ownership. 

  

Rich in Research & Development Talent

Customers of the new Lenovo will benefit from the union of PCD's and Lenovo's extraordinary R&D capabilities. Lenovo's global research and development centers in China, Japan and the US have produced some of the world's most important advances in PC technology. The company is rich in talent, with teams who have won hundreds of technology and design awards – including more than 2,000 patents – and introduced many industry firsts. And many more are on the way.

The goal of Lenovo's R&D team is ultimately to improve the overall experience of PC ownership while driving down total cost of ownership. In turn, this commitment distinguishes Lenovo from its competitors and attracts PC customers who demand the increased productivity that real innovation provides.

 

A Good Neighbor, Next Door and Around the World

Lenovo is committed to being a responsible and active corporate citizen, consistently working to improve its business while contributing to the development of society. Lenovo believes that business is an integral part of society and it is dedicated to working together with its employees and local communities to improve the quality of life at work and at home.



In 2003, at the height of the SARS epidemic in China, Lenovo donated funds to support the prevention of the disease, with employees voluntarily raising additional donations for this important cause.  in 2005, the company donated funds to South Asian countries devastated by the tsunami. 

 

An Olympic Partner for the Turin and Beijing Games

Lenovo also has been a major supporter of sports and physical fitness in China. In 1999, the company sponsored the Chinese national women's soccer team and two years later sponsored Beijing's successful bid to host the 2008 Olympic Games.



A tradition of social responsibility and corporate philanthropy is another shared value common to both PCD and Lenovo. PCD has donated ThinkPad notebooks and ThinkCentre desktops to a wide variety of nonprofit organizations around the world, and its employees have also donated thousands of volunteer hours to local causes.



Thinking globally, in 2004, Lenovo became the first Chinese company to join the Olympic Partner Program. As a worldwide sponsor with the International Olympic Committee, the company will be a major supplier of computing equipment – such as desktop and notebook computers and servers – and funding in support of the 2006 winter games in Turin, Italy and the 2008 summer games in Beijing, China. This major sports marketing initiative will help introduce the Lenovo brand around the globe.



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General contact information:
















































Phone numbers:script



General inquiries:

1-866-45THINK (866-458-4465))



Shopping assistance

1-866-96THINK (866-968-4465)

Hours of operation:

Monday - Friday 9:00am - 7:00pm

Saturday/Sunday - Closed

All times are EST



IBM Solutions for Small and Mid-sized Businesses

1-877-IBM-ACCESS (426-2223)



Easy Access

For large enterprise, government and education customers.

1-888-839-9289 (IBM)

ews@us.ibm.com



TTY service

1-800-426-3383

(within North America)



Mailing address:

Lenovo

1009 Think Place

Morrisville, North Carolina 27560

United States





General 'non-technical' questions,

concerns, or Web-site feedback.











 






Support:







































Technical Support

Technical support contact information by product. Before you call have the machine serial and model number available.










Worldwide support phone list


Lenovo products

Technical support for Lenovo products purchased in China.

Lenovo support (China)



Administrative support

Contracts, orders status, delivery, inventory, invoices and payments.










Phone: 1-866-42THINK (866-428-4465)









Fax: 1-877-411-1329














 


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